1.1Live
Hours from your rules
Booking windows live in decision tables, not prompts.
Product / Lanes / Bookings and reminders
Bookings and remindersLive
Booked, reminded and read back.
The agent reads availability, books, reminds and reschedules. A booking counts as done only after it is read back from the system that holds it.
Fig.1 · sample
Move tomorrow's 4 PM appointments to Friday, same time.
Two at 4 PM tomorrow: Asha and Ravi. Friday 4 PM is free for both.
This messages your customers, so your rule holds it. Approve both?
approve
Done and checked: both read back at Friday 4 PM, both customers notified.
How it works.
- 01 /
Check
Availability and your business hours, from your rules.
- 02 /
Book
An idempotent write, so a retry never double-books.
- 03 /
Read back
The booking is read back before the customer hears done.
What you get. Each point labelled with its real status.
1.2Live
Reschedules ask first
Changes that message customers wait for approval.
1.3Live
Any language
By chat or voice, in English and Indian languages.
1.4Certifying
Your calendar
Google Calendar as a certified connector.